SUPPORT

Getting started with your MiniBrew machine?

Frequently Asked Questions

What is MiniBrew?
MiniBrew is a beer brewing platform that unites people with an interest in craft beer brewing. The MiniBrew App, MiniBrew Base Station, Smart Keg and Brew Packs stimulate brewing creativity, enable people to brew as easily as possible in their own home and they let people explore local beers from craft breweries around the world. By using sensors, innovative engineering and wifi connectivity, MiniBrew is able to manage every process and function of the beer brewing process which ensures professional quality craft beer.
When will my MiniBrew be shipped?
If you order your MiniBrew now, it will be shipped out as soon as possible from our warehouse. The shipment period depends on your location in Europe!

In June 2019 we managed to ship a few hundred orders to some of our European Indiegogo backers. We then collected feedback from these customers before we shipped out our mass production of the fine tuned MiniBrew.

We then fulfilled all pre-orders to 220-230 V countries in October, November and December 2019. If you belong to this group, please reach out to hello@minibrew.io; it is possible that we have not received an address confirmation from you. Please include your order number if you can!

For countries that are outside the 220-230 voltage range, such as the USA, we are obligated to optimize the MiniBrew machine to fit the country’s voltage and certification requirements before we are allowed to start shipping. Creating the right supply chain to these countries is a big challenge that we are working on! We will send you an update on your order when we have one. We are dedicated to building the supply chain to the best of our ability. For now, you are always welcome to sign up to our newsletter to keep up-to-date on our activities!
What if I don’t know much about beer brewing?
That's not a problem! The MiniBrew is designed for both beginners and experts. Beginners are given in depth instructions every step of the way as they are guided through the brewing process by the Minibrew App. The Brew Packs are a great way to get to know the brewing process step by step!
How do I brew with the MiniBrew?
Download the MiniBrew App, choose your beer style, pick your recipe and add it to your shopping cart. Afterwards, the ordered Brew Pack will be delivered to your doorstep. Scan the QR code on the Brew Pack with the MiniBrew App, follow the instructions on the screen of your mobile device and hit the start button. The MiniBrew starts brewing for about 4 hours and after fermentation of at least a week you can tap your own brewed craft beer straight from the Smart Keg. Perfectly cooled down to enjoy your beer to the fullest. Make sure you have a Service Pack to brew safely! Cheers!
Where can I order my MiniBrew?
You can order your MiniBrew in our online store here.

What payment options do you offer?
It is possible to pay your order by PayPal, Creditcard and Banktransfer (IDEAL). If you cannot make use of the offered options, please send us an e-mail on hello@minibrew.io.
What are the shipping costs?
The shipping costs depend on the weight and specific location in the world. Shipping costs start at € 65 for the MiniBrew system and Smart Keg. Shipping costs for a Brew Pack start at €8 depending on the weight and specific location in the world.

Our delivery partner charges minimum shipping fees for packages up to 10 kg for most countries! So it is possible to order a couple of Brew Packs or/and Service Pack at once to save on shipping costs in the future. 
What are the shipping box dimensions?
The MiniBrew Base Station and Smart Keg will be shipped in separate boxes. The dimensions of the box with the Base Station are approx. 65 x 42 x 65 cm with a weight of approx. 18 kg. The dimensions for the box with the Smart Keg are approx. 40 x 45 x 45 cm with a weight of approx. 9 kg.

Does the MiniBrew have a warranty?
Yes. We provide you with a standard 2 year warranty on the MiniBrew System and SmartKeg.
Can I get a refund?
Yes, it is possible to request a refund up to 30 days after your purchase. Please contact us at hello@minibrew.io to request this.
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