SUPPORT

Getting started with your MiniBrew machine?

Frequently Asked Questions

What is MiniBrew?
MiniBrew is a beer brewing platform that unites people with an interest in craft beer brewing. The app, MiniBrew System, SmartKeg and ingredient packs stimulate brewing creativity, enable people to brew in an easy way in their home and let people explore local beers from craft breweries around the world. By using sensors, innovative engineering and wifi connectivity, MiniBrew is able to manage every process and function of the beer brewing process which ensures professional quality craft beer.
When will my MiniBrew be shipped?
We’ve recently shipped a few hundred orders to some of our European Indiegogo backers in June 2019. Based on the feedback from these customers, we are starting our mass production of the fine tuned MiniBrew at the end of summer, and we expect to deliver all pre-orders to 220-230 V countries before the end of this year, in November.

For certain countries, such as the USA, we are obligated to optimize the MiniBrew machine to fit the country's voltage and certification requirements before we are allowed to start shipping. Therefore, for countries with a 110-170 V power network we expect to deliver around mid 2020.
What if I don’t know much about beer brewing?
That's not a problem! The MiniBrew system is designed for both beginners and experts. Beginners just get a little extra attention and will be guided through the brewing process by the app.
How do I brew with the MiniBrew?
Download the app, choose your beer style, pick your recipe and add it to your shopping cart. Afterwards, the ordered ingredient pack will be delivered to your doorstep. Scan the QR code on the ingredient pack with the app, follow the instructions on the screen of your mobile device and hit the start button. The MiniBrew System starts brewing for 4 hours and after fermentation of at least a week you can tap your own brewed craft beer straight from the SmartKeg. Perfectly cooled down to enjoy your beer to the fullest. Cheers!
Where can I order my MiniBrew appliances?
You can order your MiniBrew in our online store.

What payment options do you offer?
It is possible to pay your order by PayPal, Creditcard and Banktransfer (IDEAL). If you cannot make use of the offered options, please send us an e-mail.
What are the shipping costs?
The shipping costs depend on the weight and specific location in the world. Shipping costs start at € 65.

What are the shipping box dimensions?
The MiniBrew System and SmartKeg will be shipped in seperate boxes. The dimensions for the system are approx. 65 x 42 x 65 cm with a weight of approx. 14 kg. The dimensions for the SmartKeg are approx. 40 x 45 x 45 cm with a weight of approx. 8 kg.
Does the MiniBrew have a warranty?
Yes. We provide you with a standard 2 year warranty on the MiniBrew System and SmartKeg.
Can I cancel my MiniBrew pre-order?
Yes that's possible. Please contact us and we will process your request.
Can I get a refund?
Yes, it is possible to request a refund up to 30 days after your purchase. Please contact us to request this.
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