Contact Us

Getting started with your MiniBrew machine? 

Follow the instructions in the Quickstart Guides which came in your MiniBrew Base and Keg boxes. Curious to see what actions you'll be asked to perform? Check out the User Actions below. However, do not forget that all these actions are given to you in the App at the appropriate time. Download the App here.
Download User Actions Overview

Frequently Asked Questions

  • What is MiniBrew?

    MiniBrew is a beer brewing platform that unites people with an interest in craft beer brewing. The app, MiniBrew System, SmartKeg and ingredient packs stimulate brewing creativity, enable people to brew in an easy way in their home and let people explore local beers from craft breweries around the world. By using sensors, innovative engineering and wifi connectivity, MiniBrew is able to manage every process and function of the beer brewing process which ensures professional quality craft beer.

  • When will my MiniBrew be shipped?

    The MiniBrew will launch end of Q3 2018 in Europe first and then spreading to all other continents. If you are an early backer, your MiniBrew appliances will be shipped as soon as possible after launch in Q3 2018. If you have ordered later on in the pre-order phase, we will start shipping your MiniBrew appliances from Q2 2019 on, depending on our production batches.

    Pre-launch batch: done
    Soft Launch batch: Q2 2019
    Mass Launch batch: from the end of 2019

  • What if I don't know much about beer brewing?

    That's not a problem! The MiniBrew system is designed for both beginners and experts. Beginners just get a little extra attention and will be guided through the brewing process by the app.

  • How do I brew with the MiniBrew?

    Download the app, choose your beer style, pick your recipe and add it to your shopping cart. Afterwards, the ordered ingredient pack will be delivered to your doorstep. Scan the QR code on the ingredient pack with the app, follow the instructions on the screen of your mobile device and hit the start button. The MiniBrew System starts brewing for 4 hours and after fermentation of at least a week you can tap your own brewed craft beer straight from the SmartKeg. Perfectly cooled down to enjoy your beer to the fullest. Cheers!

  • Where can I order my MiniBrew appliances?

    You can order your MiniBrew in our online store.

  • What payment options do you offer?

    It is possible to pay your order by PayPal, Creditcard and Banktransfer (IDEAL). If you cannot make use of the offered options, please send us an e-mail.

  • Is it possible to receive a MiniBrew system for testing or reviewing?

    No, currently we are working on the certification of the MiniBrew system and therefore we see no opportunities to lend out machines for reviewing/testing. Nevertheless, we are always happy to welcome people at our office in Utrecht (the Netherlands) to showcase the MiniBrew system. Contact us via to explore the opportunities. 

  • Is it possible to become a distributor of MiniBrew in my country?

    Yes, we are always exploring possibilities in reselling and therefore it is important for us that you fill out the distributor survey to help you as well as possible. We will keep you posted regularly and get back to you as soon as we want to move forward with resellers. 

  • What are the shipping costs?

    The shipping costs depend on the weight and specific location in the world. Shipping costs start at € 65.

  • What are the shipping box dimensions?

    The MiniBrew System and SmartKeg will be shipped in seperate boxes. The dimensions for the system are approx. 65 x 42 x 65 cm with a weight of approx. 14 kg. The dimensions for the SmartKeg are approx. 40 x 45 x 45 cm with a weight of approx. 8 kg.

  • Does the MiniBrew have a warranty?

    Yes. We provide you with a standard 2 year warranty on the MiniBrew System and SmartKeg.
  • Can I cancel my MiniBrew pre-order?

    Yes that's possible. Please contact us and we will process your request.

  • Can I get a refund?

    Yes, it is possible to request a refund up to 30 days after your purchase. Please contact us to request this.

  • Why should I download the app?

    The app allows you to find the beers available on the MiniBrew platform, have them delivered to your doorstep and brew fresh craft beers. To start the brewing process, easily scan the QR code on the ingredient pack with the app and hit the start button. The app will guide you through the complete brewing process and notifies you when needed, until the moment you can tap your craft beer.

  • Where can I get the app?

    The app is currently available on iOS and can be downloaded through the App Store.

  • Is the app compatible with my device?

    If you have an iPhone/iPod running iOS 10 or higher your device will be compatible with the MiniBrew app.

  • Will the app be available on Android?

    We are planning on launching the Android version of the MiniBrew app in 2019.

  • Can I use the machine without the app?

    No, the app is fundamental to use the machine.

  • Can I use the app without the machine?

    Yes, you can still discover brew recipes, even when you don’t have a machine. Although we encourage you to have a machine to use the full potential of our app.

  • How much does the app cost?

    The MiniBrew app is available for free in the App Store.

  • What will I receive when I order the MiniBrew system?

    Each MiniBrew system comes with a base station, including a SmartKeg, tap handle, CO2 regulator, air lock, keg stand, trub container, water inlet tubes and cleaning system.

  • How do I control my MiniBrew system?

    The MiniBrew system can be controlled by the MiniBrew app or the brewery portal.
    The app and the system communicate through the internet, so a wifi connection is mandatory. If the MiniBrew system is connected to the internet it doesn’t matter if you're near the machine or at the office: you’ll always be able to monitor your brew.

  • Will the MiniBrew system also work without internet?

    The MiniBrew system will continue to work offline, but a wifi connection is needed to progress into a next stage of the brewing process.

  • What ingredients can I use with my MiniBrew system?

    MiniBrew is an all-grain brewing system with 6 individual containers for hops and flavourings. You can purchase ingredient packs from the MiniBrew app to easily create fresh beers. It will also be possible to brew your own recipes in the near future.

  • How long does it take before I can drink my beer?

    The brewing stage takes around 4 hours followed by fermentation. Fermentation can take from a week up to several months depending on the recipe. 

  • How much noise does the MiniBrew system make?

    The sound produced by MiniBrew during the brewing process is comparable that of a dishwasher. During fermentation it is comparable to that of a computer fan.

  • Do you smell the brewing process?

    We have minimised the smell, but the brewing process does produce some odour.

  • How do I clean my MiniBrew system?

    Removable parts need to be put in the dishwasher. The base station cleans itself. All you need to do is insert a regular (dishwasher) cleaning tab and hit start on the app. Only use standard dishwasher tablets without rinse aid.

  • Does the MiniBrew needs to be connected to the water supply line?

    A 3/4 Gardena water in/outlet is needed for brewing and the automatic cleaning process.

  • What will I receive when I order an ingredient pack?

    Every ingredient pack will include a certain type of grain, hops, yeast and a QR code to start up your brewing. The amounts and types of ingredients will vary according to your recipe. We ask you to add the water. 

  • What types of beer can I brew with the MiniBrew ingredient packs?

    The MiniBrew ingredient packs enable you to brew a wide range of beers, from the lightest pilsners to the darkest stouts. It is not yet possible to brew sours with the MiniBrew machine, but we're working on a solution for that.

  • How many liters of beer can I brew with one ingredient pack?

    With one ingredient pack, the MiniBrew produces 5 to 5.5 liters of craft beer. The final amount depends on the beer style and will slightly vary.

  • Where can I get my ingredient packs?

    Ingredient packs can be purchased from within the MiniBrew app and are delivered to your doorstep.

  • How much does an ingredient pack cost?

    The price of an ingredient pack depends on the recipe and contents, starting at € 19.99 excluding shipping.

  • What will I receive when I order the SmartKeg?

    Each SmartKeg comes with a tap handle, CO2 regulator, air lock, keg stand and trub container.

  • What is so smart about the SmartKeg?

    The SmartKeg is equipped with integrated software, a heating/cooling unit and is wifi-connected. The SmartKeg regulates the temperature fitting your brew recipe, so it either heats up during the fermentation process or cools down the beer when it is ready to drink.

  • Does the SmartKeg work without an internet connection?

    The SmartKeg needs a stable wifi connection to start the fermentation process. However, if the wifi connection is lost during fermentation, the keg will continue to follow the setup process without any problems.

  • How much liters does the SmartKeg hold?

    The SmartKeg fits up to 7.5 liters, but you will end up with approximately 5 to 5.5 liters of craft beer depending on your recipe. 

  • How does the carbonation with the SmartKeg work?

    Carbonation in the SmartKeg works in two ways. One way is to naturally carbonate your beer by removing the air lock during secondary fermentation. The formed CO2 then carbonates the beer. For some Belgian beers, more sugar is added to boost the CO2 production.

    Another way is to force carbonate the beer with CO2. The SmartKeg then reduces the temperature and you plug in the CO2 regulator to the keg. The CO2 then dissolves in the beer and carbonates it.

  • How do I seperate the yeast residue from my beer?

    Just place your SmartKeg on the keg stand and attach the trub container underneath it. Yeast is periodically removed by detaching and cleaning the trub container.

  • How long will my beer stay drinkable?

    That depends on the beer style. Your beer could stay fresh for up to 1 month.

  • I can't connect my MiniBrew base station.

    Make sure you're not trying to connect to a 5Ghz network.

    Hold down the button on the back of the base station until the LED turns purple.

    At this point the machine should be creating a hotspot called MiniBrew Base. Connect to this hotspot with your computer or device.

    Open a browser window.

    Insert in your browser address bar (don't search with Google). 

    Enter your Wifi SSID (network name) and password.

    Once this is done, hit submit and when the reset button presents, select it.

    When done correctly, your base station LED light will turn green, or pink if it's updating.

  • The LED on the keg flashes and stays solid orange.

    No need to worry. When the fan is running your beer is still fermenting on schedule. 

    Try unplugging the keg and plugging it back in first.

    If the keg still ends up in a solid orange state, then reset the keg's wifi credentials.

    To do this, hold down the power button on the keg until it turns purple.

    At this point the machine should be creating a hotspot called MiniBrew Keg. Connect to this hotspot with your computer or device.

    Open a browser window. 

    Insert in your browser address bar (don't search with Google). 

    Enter your Wifi SSID (network name) and password.

    Once this is done, hit submit and when the reset button presents, select it. 

    When done correctly, your base station LED light will turn green, or pink if it's updating.

  • The keg switch is jammed in the closed position.

    Apply some food grade grease from the service kit to the bottom of the ball lock. Open and close the switch a couple of times to make it easier to turn. Now you should be able to open and close it all the way.

  • How do I connect the ball lock connector?

    Try to pull up on the outer ring (the ball lock sleeve) a few times before placing to get a feel for how it works. Once you pull up the sleeve, place the ball lock on the keg post. 

    When the ball lock is placed correctly, you will hear a click. 

    When removing the ball lock, pull up the sleeve.

  • The white water inlet tube is leaking.

    Detach the water tap. Check if there is a black rubber seal in the white connector.

    If there is not, go to your local hardware store and replace the 3/4 rubber seal.

  • I don't know where to connect the white inlet tube.

    Check if the connector fits your tap first. Screw the connector onto the tap, including the tube.

  • Something went wrong with my brew.

    If you're in the setup / connection / scan brew kit phase, please fill in the general support form.
    If you're in the brewing / fermentation phase, please fill in the urgency form.

    We will try to get back to you very quickly on working days between 9:00 and 17:00.

  • I can't place the keg lid in the keg.

    First put a small amount of the food grade grease from the service kit on the yellow seal and attempt to connect the keg lid normally. If this still doesn't work, use the handle of a spoon or other thin, blunt object to push any part of the yellow seal sticking out of the closed lid inside the opening.

  • How should I place the water lock connector?

    Check if the yellow rubber has two round protrusions on the side. Place the yellow plug with the round parts over the middle center opening. The two protrusions need to be in line with the open hole of the growler head. No luck? Watch this video.

  • The fermentation time is the same as when I started.

    It seems there is an error in the sensors. Please fill in our urgency form and we will get your fermentation back on track.

  • The cleaning process doesn't start.

    Check if the container is properly placed with the yellow marker pointing towards the open oval alignment indicator. Turn the container to the open oval mark.

    Turn it clockwise to the closed oval mark.  Check if the connector is placed in the base station. 

    Assure the black screw connector is closed. 

  • The regulator is leaking CO2.

    Turn the CO2 dial to zero. Unplug the ball lock connector from the keg lid. Unscrew the ball lock from the CO2 regulator.

    Check if there is a rubber seal in the copper housing. If there is not, please contact us here.

  • The pressure relief valve is leaking CO2.

    Lift up the ring. There will be a hissing sound as CO2 evacuates from the keg.

    Remove the pressure relieve valve by unscrewing it. Check to make sure the ring at the bottom of the valve aligns with the indent at the end of the column. Screw the valve back in.

  • Can I put the tap in the dishwasher?

    Yes. You need to disassemble it completely before you put it in the dishwasher. Make sure you remember how to put it back together and you don't lose any parts.

  • My SmartKeg is -1000 degrees Celcius.

    Unplug the power adapter from the keg and wait for 30 seconds. 

    Plug the power adapter back in the keg and the issues should resolve. 

    No luck? Please fill in our urgency form.

  • I have 49000 days left before I can consume my beer.

    There seems to be an error in the fermentation schedule for the keg.

    Please fill in our urgency form and we will get your fermentation back on track.

  • What kind of maintenance is required for the MiniBrew Station?

    Before maintenance, unplug the power adapter from your SmartKeg. 

    Every three months, apply a small amount of food grade grease from the service kit on the seal of the white connector on the front housing.

    Use a duster can or vacuum to remove built-up dust from the fan housing.

  • What do the different LED colors mean?


  • I'm not able to detach the sparge plate.

    Check if your sparge plate has a half circle on one side. Push your finger behind the plate there to unclick the spare plate from its position. It often helps to slightly bend the black lid back and use a bit of force to detach the plate.

    No luck? Watch this video.

  • I've ground my own malt and now my machine is clogged.

    If you grind your own malt, the standard dry basis course grind (DBCG) can be achieved with a gap setting of between 1 mm and 0.7 mm. Never brew with dry basis fine grind (below 0.7 mm). This could break the pump of the MiniBrew machine.

  • A MiniBrew part broke. What can I do?

    If a part breaks within your 2 years' warranty, we will replace the part free of charge. To request a replacement part, please fill in this form.

Can't find the answer you're looking for?

Based on the urgency of your issue, here are the best ways to contact us:


General support

If you're in the setup / connection / scan brew kit phase, please fill in the support form.

Our support team will come back to you on working days between 9:00 and 17:00 CET. 


Urgent support

If you're in the brewing / fermentation phase, please fill in the urgency form.

We will get back to you as quickly as we can 7 days a week between 9:00 and 21:00 CET.

Join the community

We'll keep you up to date!

Work with us? We're hiring Apply